How to cancel Sympatia
Free step-by-step cancellation guide
- Give notice at the latest 5 days before the end of your billing period; the contract then ends with that period.
- Card or BLIK: sign in at sympatia.pl and terminate the Premium subscription in the "Ustawienia" (Settings) section of your account.
- Alternatively, send your termination (wypowiedzenie) to the customer service team (BOK) at [email protected], or by post to Ringier Axel Springer Polska sp. z o.o., al. 29 Listopada 20, 31-401 Kraków, marked "Sympatia.pl".
- Within 14 days of purchase you can also withdraw from the contract in the "Moje prawa" (My rights) tab inside Settings, via the "Odstąp od umowy tutaj" function.
- SMS (Direct Billing): text STOP SYMPATIA to 80713 (T-Mobile) or 80711 (Orange), or SYMPATIA to 80711 (Plus) or 194 (Play).
- If you subscribed through the Sympatia mobile app (Google Play or App Store), cancel in the store instead (Google Play → Subscriptions, or App Store → Apple ID → Subscriptions).
- After the Premium package ends, your account automatically converts back to the free package. There are no further charges, and access continues until the end of the paid period.
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